"!!!!!!!!!!!!" as responce and no possible customer support

right. i been using this ai for last couple of days. today ran out of credits and was going to purchase subscribtion, however instead or last 5 replies i recieved a bunchg of "!!!!!!!!!". now, i don't mind paying for the sub, however there is no possible way to communicate with support, i don't get the job done even for trial period, and there seem to be no solution on "!!!!!!!!!" issue. Have anyone faced smth similar?