Persistent Builder + Mia freeze across web and Android — support email unanswered

Hi Miniapps team / admins,

I’m posting here because I have an unresolved technical issue that has now blocked development for nearly two days, and I have not received a reply to my support emails yet.

One specific Builder draft became permanently unresponsive after a Builder turn entered several REASONING PROCESS steps and never completed. Since then, opening that draft causes the interface to freeze: message/reasoning content is missing, controls stop responding, Back does not work, and Reload hangs.

The same exact prompt later produced a very similar persistent failure in a Mia conversation. Other drafts and Mia conversations still work normally.

I have reproduced the problem in multiple desktop/mobile browser environments and also in the official Miniapps Android app. An unaffected draft opens normally there; the affected Builder draft and affected Mia conversation freeze immediately.

Network inspection shows that the affected project and conversation data still exist and are successfully returned by the backend — including workspace/draft/storage/files/conversation/messages. The failure appears to occur after the main data has loaded, during the client-side initialization of the affected object. I also have screenshots and network captures available privately.

I’m a Pro user and this is currently blocking active work on the project. I have already contacted the main support email with detailed information but have not received a response for roughly two days.

Could an admin please help escalate this to the technical team or let me know the best person/channel to contact? I do not want the affected draft deleted, rolled back or replaced; I’m trying to recover the existing project state intact. Thank you.