Open the official page
Use “Forgot my password or username”.
account protection
Recover access. Protect your account.
Enter a username or ID only to verify the format and receive the official recovery path. Your password is never requested.
local verification
Which account do you need to recover?
Verify
Verification happens on this device; no data is sent.
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next step
Official recovery in 3 steps
Confirm your contact
Enter the email or phone number linked to the account.
Create a new password
Choose a unique password and enable extra protection.