Overall progress+8%
38%since last month
Hello, Samira·
♧
SA
YOUR JOURNEY
Ready to make a difference?
Learn, practice, and progress at your own pace.
Calls completed◉
123 this weekFrench levelB1
B1Progressing wellCurrent streak✦
4 daysKeep it up!TO RESUME
Your next step
◌
03Handling a complaint
Listen, rephrase, and propose a suitable solution for your client.
◷ 8 min◈ Intermediate
Resume trainingYOUR ACTIVITIES
This week
✓
Customer welcomeModule 2 · Completed yesterday
82%✓
Taking leaveModule 2 · Completed Monday
76%→
Handling a complaintModule 2 · To resume
—OVERVIEW
Your skills
Professional French64%
Target B2 · B1 achieved
Courtesy & listening78%
Your strength
Objection handling42%
To be strengthened
TRAINING CENTER
Choose your playground
Each call helps you speak better, listen better, and serve better.
AllModule 2 · CRMModule 3 · Sales
02
MODULE 2 · CUSTOMER RELATIONSHIP MANAGEMENT
The fundamentals of a successful call
Greeting, active listening, solution, and closing: practice every step.← Back to scenarios
Simulation in progress
1 / 6
MC
Gérer une réclamationClient virtuel · Niveau B1
LIVE
iThe customer adapts to your level. Tips will follow after the call.
The customer is thinking…
⌁Your response→◖ Listen to the replyEnd call
✓
Your debriefing is ready
Here are the strengths and areas for improvement that will make the difference in your next call.
Language Score74%
Professional Score82%
Your strengths
Vous avez gardé un ton calme et professionnel.
Areas for improvement
Pensez à reformuler la demande avant de proposer une solution.
Continue my journeyStart a simulation
PERSONAL REPORT
Your Progress
Small repeated progress builds great achievements.
B1current level
ADAPTIVE ASSESSMENT
You are on the right track.
Your fluency is improving. 4 more training sessions to consolidate level B1.
A1A2B1B2
DETAILED ANALYSIS
Language & business skills
Language Proficiency
64/100
Grammar & conjugation61%
Professional Vocabulary68%
Fluency & spontaneity57%
Professional Skills
76/100
Listening & Reformulation84%
Courtesy & tone82%
Call closing63%
TRAINING LOG
Call history
Your upcoming calls will appear here.
RESOURCES
Learning Library
Short sheets to progress between calls.
The 5 steps of a professional call
From the greeting to the closing, adopt a clear and reassuring structure.
Read the sheet →Rephrasing with tact
12 useful indirect formulations.
OpenHandling objections
Turning tension into confidence.
OpenCustomer Service vocabulary
The right words to provide support.
OpenMY ACCOUNT
Profile & settings
Customize your learning experience.
SA
Samira A.
Learner · Customer Relations Path
Edit my profilePreferences
Interface languageFrenchFR